Shipping / Return Policies

Return policy FAQ


Frequently asked questions about returns and refunds.

For International shipments please contact the store directly at or call 913.262.7500


How do I return?


  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • When using a prepaid label $7.50 will be deducted from your refund
  • Please do not place label directly on product or product packaging
  • Please allow 2-3 weeks for processing your refund or store credit


    What items are returnable? 


    • Within 30 days from the date of purchase
    • In unused and perfect condition – For boots this means: No scratches or scuffs on the leather or outsoles. We recommend walking in carpeted areas of your home. 
    • All Items must have original tags attached and be in original packaging.


    The item I received is damaged! If you’ve purchased Route Package Protection, simply click “Resolve an Issue” from your Route email confirmation. If not, please contact us at or call 913.262.7500.


    Can the items be exchanged? Unfortunately, exchanges for returned merchandise are not offered. Please return the item you wish to exchange for a refund and place a new order for a replacement item.


    What are the refund options?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund for store credit


    How do I ship back the items? For instructions on how to ship the returned products, refer to the email received after placing the return request.


    How soon will I get my refund? Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, please allow 2-3 weeks for processing your refund or store credit.


    My question is not addressed... If you have any questions regarding return or refund, reach out to us. or call 913.262.7500



    Shipping Policy:


    E-mail Confirmation

     When you place an order with us, you will receive an e-mail confirmation that we have received your order within 24 hours. If you have any service-related questions, please do not hesitate to contact us at or 913.262.7500. 


    Shipping Information

     All products are shipped Monday-Friday. Any orders received after 2 p.m. (CST) will be shipped the following business day. Orders will be sent via UPS or USPS in the continental United States. If you have changed your mind about a product, we ask that the customer pay the return shipping, unless the item is being returned as a result of our error (damaged, wrong item sent, etc.). If we have made a mistake on the order, call us at 913.262.7500.


    Shipping Costs


    Determined and calculated by the website unless otherwise specified in the item description. Out of state orders will not be charged sales tax unless it is required in your state. All orders with a Kansas billing and delivery address will be subject to a 9.125% sales tax.


    International Shipping: Customers are responsible for the payment of necessary duties and import taxes to ensure rapid customs clearance.   


     *All shipping and handling charges are non-refundable*


    Please send your package to:

    Nigro's Western Store #1

    ATTN: Returns

    3320 Merriam Lane, Kansas City, KS 66106