Shipping / Return Policies
Nigro's Western Store values your business and we are committed to making sure you are satisfied with your order. You may return your purchase within 30 days of receiving it for a full refund subject to our return policy below. We will not provide a full refund 30 days after the purchase, however such return may qualify for an exchange or store credit. Nigro's will not be responsible for any shipping costs to return the product to the store.
Items in original packaging and in perfect, unused condition will be refunded. Please note, it may take up to 10 business days for your refund to post to your account.
Perfect, unused condition for boots means: no scratches or scuffs on the soles, no scratches or scuffs on the outsole, no scratches or scuffs on the leather, and the boots are clean and in as-new condition.
We recommend you walk in carpeted areas of the home when trying on boots until you are sure that your boots fit correctly. Bear in mind that any kind of tile or hardwood flooring can scuff the soles.
Please contact us to request a call-tag or return-label. Print off the label. cover the original shipping label, and drop it off at the closest UPS location. Please do not place label on the product or the product packaging. Please allow 2-3 weeks for processing your refund, exchange, or store credit.
Once we receive your merchandise, if it is an exchange, we will ship the new product back to you via UPS Ground Service or USPS Priority. We will not charge shipping a product back to you. We will email you a new tracking number upon shipping. The shipping a product back to you on the first exchange is always free. If more than one exchange is necessary, you will be responsible for additional shipping fees from our store.
E-mail Confirmation- When you place an order with us, you will receive an e-mail confirmation that we have received your order within 24 hours. If you have any service related questions, please do not hesitate to contact us at firstname.lastname@example.org or 913.262.7500. Shipping Information: All products are shipped Monday-Friday. Any orders received after 2 p.m. (CST) will be shipped the following business day. Orders will be sent via UPS or USPS in the continental United States.
If you have changed your mind or wish to exchange a product, we ask that the customer pay the return shipping, unless the item is being returned as a result of our error (damaged, wrong item sent, etc.). If we have made a mistake on the order, call us at 913.262.7500.
Shipping costs are determined and calculated by the website unless otherwise specified in the item description. Out of state orders will not be charged sales tax unless it is required in your state. All orders with a Kansas billing and delivery address will be subject to an 9.125% sales tax.
Please send your package to:
Nigro's Western Store #1
3320 Merriam Lane, Kansas City, KS 66106