Informativa sui rimborsi
Return policy FAQ
Frequently asked questions about returns and refunds.
For International shipments please contact the store directly at nigroswesternstore1@gmail.com or call 913.262.7500
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- When using a prepaid label, cost of label will be deducted from your refund. Rates are based off weight, dimensions and location.
- Please do not place label directly on product or product packaging
- Please allow 2-3 weeks for processing your refund or store credit
What items are returnable?
- Within 30 days from the date of purchase
- In unused and perfect condition – For boots this means: No scratches or scuffs on the leather or outsoles. We recommend walking in carpeted areas of your home.
- All Items must have original tags attached and be in original packaging.
The item I received is damaged! If you’ve purchased Route Package Protection, simply click “Resolve an Issue” from your Route email confirmation. If not, please contact us at nigroswesternstore1@gmail.com or call 913.262.7500.
Can the items be exchanged? Unfortunately, exchanges for returned merchandise are not offered. Please return the item you wish to exchange for a refund and place a new order for a replacement item.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund for store credit
How do I ship back the items? For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund? Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, please allow 2-3 weeks for processing your refund or store credit.
My question is not addressed... If you have any questions regarding return or refund, reach out to us. nigroswesternstore1@gmail.com or call 913.262.7500